Frequently asked questions

You will find the answers to the most commonly asked questions below. 

Why is there a restriction on pill die purchases?

While we maintain a robust in house machining facility for die making or capacity to produce dies, our facility was not designed to produce all the dies we carry.   We have always relied on a robust supply chain from our overseas suppliers to make up the difference with die production.   Do to the pandemic production, shipping, clearing customs have all become extended. 

For these reasons we are forced to restrict purchase of our dies to current owners or people purchasing our equipment. This was hard decision and we hope to revisit this in the near future.  Thanks for your understanding.

Can I put a motor on the TPD 0?

No it is not possible to add a motor to the TPD 0.  

Is the TPD 2 just the TPD 0 with a motor?

No despite the similar appearance they are in fact completely different machines.

Do I need to bolt down my machine?

We recommend bolting down all machines.  None of our machines have this as a requirement to function.

How many of your products are sent from China?

All products we sell are sent from our warehouse in California.

Do you sell dies?

Yes we sell a full range of dies.  Unfortunately do Covid-19 restocking is very challenging so we are restricting purchases to costumers who have bought one of our presses.

Can I pay in cash?

No we only accept the  payment options as stated on our payment page.

What is the warranty?

We offer a 1 year warranty on each machine.

What is your most popular press?

The TDP 5 is easily or most popular model for a while now.  

How long does shipping take?

We ship within 1 business day all items in stock.  Do to the current pandemic the length of time in transit can vary.  

Do you offer training?

Yes we do.  For our TPD 5 customers we offer a free 2 hour Skype session.  Which in our experience is more than enough time to get a person familiar with their machine.

For all others we charge $50 to cover the cost of training.

Do we carry spare parts?

Yes we do.  Once you have a machine just contact support when you need help.

Can the motor driven machines be left without an operator?

No.  Press machines can jam and be damaged if it is not turned off.  All our machines have a kill switch.

Do presses come with a die?

Yes.  All presses come with a generic round die.

Still need help?   Send us your question we will respond within 24 hours.

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